This privacy policy applies to all services provided by Change Enterprises Private Limited through its platform, Dolphin CRM, including its mobile and web applications.

1. Introduction

At Change Enterprises Private Limited, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal and business information. By using Dolphin CRM, you agree to the terms outlined here.

2. Data We Collect

We may collect the following types of information:

• Business information (company name, services, audience, marketing goals)
• Contact details (email, phone number, address)
• Usage data and analytics (campaign performance, engagement rates)
• Files uploaded (brochures, documents, images)
• Communication logs (AI queries, WhatsApp message history)

3. How We Use the Data

Your data helps us:

• Provide AI-driven marketing insights
• Optimize WhatsApp and other campaign performance
• Personalize CRM experiences and communications
• Ensure compliance with advertising platform requirements

4. Third-Party Services

We may share limited information with:

• OpenAI (for content generation)
• Meta (WhatsApp Business API)
• Razorpay (payment processing)
• Recraft (creative generation)

These third parties are bound by their own privacy policies.

5. Data Retention

We retain user data as long as the account remains active or as required by law. Upon request, we will delete personal data within a reasonable timeframe.

6. Account Deletion

Users may request deletion of their Dolphin CRM account and associated data by emailing support@dolphincrm.com from their registered email address.

Account deletion requests will be processed within a reasonable time in accordance with applicable laws.

7. Security

We use modern encryption and secure server protocols to protect your data. However, no system is 100% secure, and users are encouraged to protect their own access credentials.

8. Your Rights

Users have the right to access, update, export, or delete their data. You can also object to certain data uses by contacting us directly.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this policy periodically. Changes will be reflected on our platform with an updated effective date.

11. Contact Information

If you have questions or requests, please contact us at: